Lasso contact and support
Get help using Lasso for Mac, send feedback to the developer or recover a previous purchase.
Help with drawing, capture or AI setup
The guides walk through drawing shortcuts, full-display screen sharing and permissions for screen capture and local AI clients.
Report a problem or suggest a feature
Open Request a Feature… from Lasso’s menu bar icon, or use the Lasso feedback form. Describe what you were trying to do, what happened and how to reproduce it. You can leave an email address if you’d like a reply.
Restore a download
Use your saved Lasso download link or Paddle transaction ID on the restore download page. If you’ve lost your purchase details, contact Paddle using the email address you used at checkout.
Billing and refunds
Paddle handles payments and sends your receipt. For billing questions or a refund, use the support link in your receipt or visit Paddle payment support. See the refund policy for details.